{"id":19953,"date":"2026-08-17T09:22:57","date_gmt":"2026-08-17T09:22:57","guid":{"rendered":"https:\/\/www.largedisplaysolutions.com\/?page_id=19953"},"modified":"2026-08-17T10:03:38","modified_gmt":"2026-08-17T10:03:38","slug":"notre-accord-de-niveau-de-service","status":"publish","type":"page","link":"https:\/\/www.largedisplaysolutions.com\/fr\/notre-accord-de-niveau-de-service\/","title":{"rendered":"Notre accord de niveau de service"},"content":{"rendered":"
<\/div><\/div>

Notre accord de niveau de service<\/h1><\/div>

1. R\u00e9sum\u00e9 et port\u00e9e du service<\/b><\/h2><\/div>

Le service que Large Display Solutions International Ltd. propose pour ses produits et services est d\u00e9crit dans ce document. Tout produit ou service non inclus dans ce document doit \u00eatre consid\u00e9r\u00e9 comme un service non offert par d\u00e9faut. N’h\u00e9sitez pas \u00e0 nous contacter via la page de contact pour toute question ou doute. Notre objectif est d’offrir le meilleur service et la meilleure exp\u00e9rience d’utilisation de nos applications, c’est pourquoi nous essaierons toujours de fournir un service sup\u00e9rieur \u00e0 la limite d\u00e9crite dans ce document.<\/span><\/p>\n

    \n
  • Produits couverts :<\/b> L’accord de niveau de service s’applique aux produits LDSperimetral et LDSscoreboard dans toutes leurs versions sous licence.<\/span><\/li>\n
  • Nature du service :<\/b> L’assistance propos\u00e9e par LDS est \u00e0 distance, et en aucun cas en personne.<\/span><\/li>\n
  • Canaux de vente vs. Support direct :<\/b> Si la vente de la licence a \u00e9t\u00e9 effectu\u00e9e par l’interm\u00e9diaire d’un partenaire ou revendeur de LDS, le premier niveau de service doit \u00eatre assur\u00e9 par ce partenaire, et LDS offrira un support au partenaire afin que l’utilisateur puisse trouver une solution \u00e0 son probl\u00e8me. Si la licence a \u00e9t\u00e9 achet\u00e9e directement aupr\u00e8s de LDS, le support de premier niveau sera assur\u00e9 par LDS dans les conditions sp\u00e9cifi\u00e9es dans ce document.<\/span><\/li>\n<\/ul>\n<\/div>

    2. Canaux de contact et horaires d’ouverture<\/b><\/h2><\/h2><\/div>

    Sauf accord pr\u00e9alable pour une plage horaire en dehors des heures de bureau, les canaux de communication et les horaires d’assistance standard sont les suivants :<\/span><\/p>\n

      \n
    • Moyens de communication :<\/b> Les demandes d’assistance doivent \u00eatre effectu\u00e9es par e-mail. Vous pouvez utiliser le formulaire de contact disponible sur notre site web.<\/span><\/li>\n
    • Horaires de couverture :<\/b> Le service client est assur\u00e9 du lundi au vendredi, de 9h00 \u00e0 17h00 CET. Le d\u00e9lai de r\u00e9ponse maximal est d’un jour ouvrable.<\/span><\/li>\n
    • Langues :<\/b> L’assistance est fournie en anglais ou en espagnol. Des outils de traduction peuvent \u00eatre utilis\u00e9s pour offrir un support dans d’autres langues, mais leur utilisation sera explicitement indiqu\u00e9e.<\/span><\/li>\n
    • Canal de support<\/b> : Le support est assur\u00e9 par e-mail, via des sessions Google Meet ou, si n\u00e9cessaire, par des sessions TeamViewer ou un outil alternatif similaire. L’assistance t\u00e9l\u00e9phonique n’est en aucun cas propos\u00e9e.<\/span><\/li>\n<\/ul>\n<\/div>

      3. Conditions pour demander une assistance technique<\/b><\/h2><\/h2><\/div>

      Notre \u00e9quipe de support s’engage \u00e0 vous garantir une utilisation optimale de votre logiciel. Afin de vous offrir un service rapide et personnalis\u00e9, votre licence doit \u00eatre active. Si votre licence a expir\u00e9, nous vous invitons \u00e0 la renouveler pour retrouver un acc\u00e8s imm\u00e9diat \u00e0 nos sp\u00e9cialistes. Pour acc\u00e9l\u00e9rer au maximum le processus de validation de la licence lors de votre demande d’assistance technique, veuillez indiquer votre Installation ID afin que nous puissions traiter votre demande dans les plus brefs d\u00e9lais.<\/span><\/p>\n<\/div>

      4. Exclusions du SLA<\/b><\/h2><\/h2><\/div>

      Le SLA ne s’applique pas dans les cas o\u00f9 le support ne peut \u00eatre fourni pour des raisons ind\u00e9pendantes de notre volont\u00e9, telles que :<\/span><\/p>\n

        \n
      • Des pannes de connexion Internet, de mat\u00e9riel ou du syst\u00e8me d’exploitation du client.<\/span><\/li>\n
      • Une utilisation incorrecte du logiciel ou des modifications non autoris\u00e9es.<\/span><\/li>\n
      • Des probl\u00e8mes li\u00e9s \u00e0 des logiciels tiers non officiellement int\u00e9gr\u00e9s.<\/span><\/li>\n
      • Des cas de force majeure (catastrophes naturelles, gr\u00e8ves, pannes majeures de fournisseurs tels qu’AWS\/Google Cloud).<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div>
        <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19953","page","type-page","status-publish","hentry"],"yoast_head":"\nNotre accord de niveau de service - Large Display Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.largedisplaysolutions.com\/fr\/our-service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Notre accord de niveau de service - Large Display Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.largedisplaysolutions.com\/our-service-level-agreement\/\" \/>\n<meta property=\"og:site_name\" content=\"Large Display Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-17T10:03:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.largedisplaysolutions.com\\\/fr\\\/notre-accord-de-niveau-de-service\\\/\",\"url\":\"https:\\\/\\\/www.largedisplaysolutions.com\\\/our-service-level-agreement\\\/\",\"name\":\"Notre accord de niveau de service - 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