{"id":19959,"date":"2026-08-17T09:27:31","date_gmt":"2026-08-17T09:27:31","guid":{"rendered":"https:\/\/www.largedisplaysolutions.com\/?page_id=19959"},"modified":"2026-08-17T10:04:49","modified_gmt":"2026-08-17T10:04:49","slug":"nosso-acordo-de-nivel-de-servico","status":"publish","type":"page","link":"https:\/\/www.largedisplaysolutions.com\/pt-pt\/nosso-acordo-de-nivel-de-servico\/","title":{"rendered":"Nosso acordo de n\u00edvel de servi\u00e7o"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1976px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">O nosso acordo de n\u00edvel de servi\u00e7o<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><b>1. Resumo e \u00c2mbito do Servi\u00e7o<\/b><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">O servi\u00e7o que a Large Display Solutions International Ltd. oferece sobre os seus produtos e servi\u00e7os est\u00e1 descrito neste documento. Qualquer produto ou servi\u00e7o n\u00e3o inclu\u00eddo neste documento dever\u00e1 ser considerado um servi\u00e7o n\u00e3o oferecido por predefini\u00e7\u00e3o. Por favor, em caso de qualquer d\u00favida ou quest\u00e3o, entre em contacto connosco atrav\u00e9s da p\u00e1gina de contacto. O nosso objetivo \u00e9 oferecer o melhor servi\u00e7o e experi\u00eancia de utiliza\u00e7\u00e3o das nossas aplica\u00e7\u00f5es, pelo que tentaremos sempre prestar um servi\u00e7o superior ao limite descrito neste documento.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Produtos cobertos:<\/b><span style=\"font-weight: 400;\"> O acordo de n\u00edvel de servi\u00e7o afeta os produtos LDSperimetral e LDSscoreboard em qualquer uma das suas modalidades licenciadas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Natureza do servi\u00e7o:<\/b><span style=\"font-weight: 400;\"> A assist\u00eancia que a LDS oferece \u00e9 remota, n\u00e3o sendo presencial em nenhum caso.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Canais de Venda vs. Suporte Direto:<\/b><span style=\"font-weight: 400;\"> Se a venda da licen\u00e7a tiver ocorrido atrav\u00e9s de um parceiro ou revendedor da LDS, o primeiro n\u00edvel de servi\u00e7o dever\u00e1 ser oferecido pelo parceiro que lhe vendeu a licen\u00e7a e a LDS oferecer\u00e1 suporte ao parceiro para que o utilizador possa ter uma solu\u00e7\u00e3o para o seu incidente. Se a venda da licen\u00e7a tiver sido efetuada diretamente pela LDS, o suporte de primeiro n\u00edvel ser\u00e1 oferecido pela LDS nas condi\u00e7\u00f5es especificadas neste documento.<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><b>2. Canais de Contato e Hor\u00e1rios de Atendimento<\/b><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">Os canais de comunica\u00e7\u00e3o e hor\u00e1rios de assist\u00eancia padr\u00e3o, a menos que seja acordada uma janela fora do hor\u00e1rio comercial, ser\u00e3o os seguintes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Formas de comunica\u00e7\u00e3o:<\/b><span style=\"font-weight: 400;\"> O pedido de suporte ser\u00e1 efetuado por correio eletr\u00f3nico. Pode utilizar o formul\u00e1rio de contacto que encontrar\u00e1 no nosso website.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hor\u00e1rio de cobertura:<\/b><span style=\"font-weight: 400;\"> O hor\u00e1rio de atendimento ser\u00e1 de segunda a sexta-feira, das 9:00 \u00e0s 17:00 CET. O tempo m\u00e1ximo de resposta ser\u00e1 de um dia \u00fatil.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Idiomas:<\/b><span style=\"font-weight: 400;\"> O suporte ser\u00e1 efetuado em ingl\u00eas ou espanhol, podendo ser utilizados mecanismos de tradu\u00e7\u00e3o para oferecer suporte noutros idiomas, sendo o seu uso indicado explicitamente.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Canal de suporte<\/b><span style=\"font-weight: 400;\">: O suporte ser\u00e1 oferecido por correio eletr\u00f3nico, sess\u00f5es do Google Meet ou, se necess\u00e1rio, sess\u00f5es com o TeamViewer ou outra ferramenta alternativa similar. O suporte n\u00e3o ser\u00e1 efetuado por via telef\u00f3nica em nenhum caso.<\/span><\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><b>3. Condi\u00e7\u00f5es para solicitar assist\u00eancia t\u00e9cnica<\/b><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">A nossa equipa de suporte est\u00e1 dedicada a garantir que tira o m\u00e1ximo partido do seu software. Para podermos oferecer-lhe um atendimento r\u00e1pido e personalizado, exigimos que a sua licen\u00e7a esteja ativa. Se a sua licen\u00e7a expirou, convidamo-lo a renov\u00e1-la para recuperar o acesso imediato aos nossos especialistas. Para agilizar ao m\u00e1ximo o processo de valida\u00e7\u00e3o da licen\u00e7a, quando solicitar suporte t\u00e9cnico, indique o seu Installation ID para podermos atender o conte\u00fado da sua consulta o mais rapidamente poss\u00edvel.<\/span><\/p>\n<\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><b>4. Exclus\u00f5es do SLA<\/b><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p><span style=\"font-weight: 400;\">O SLA n\u00e3o ser\u00e1 aplic\u00e1vel nos casos em que n\u00e3o seja poss\u00edvel oferecer suporte por causas alheias, tais como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Falhas na liga\u00e7\u00e3o \u00e0 internet, no hardware ou no sistema operativo do cliente.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uso incorreto do software ou modifica\u00e7\u00f5es n\u00e3o autorizadas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Problemas decorrentes de software de terceiros n\u00e3o integrado oficialmente.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Eventos de for\u00e7a maior (desastres naturais, greves, falhas massivas de fornecedores como AWS\/Google Cloud).<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19959","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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